About the company
Openprovider is a wholesaler of domains, extensions, Plesk licenses, and other flexible solutions through our user-friendly, fully automated platform.
The company was founded in 2004 in Rotterdam, Netherlands. Now we are a team of 70 people working fully remotely from the Netherlands, Spain, Russia, France, India, Indonesia, and Sri Lanka.
At Openprovider we love IT in everything we do. Our why reflects this: Do what you enjoy, and we automate the rest! Customers notice this by giving us high grades & long-term partnerships. In the past years, we have been growing significantly year on year becoming one of the largest domain & SSL wholesalers in Europe.
About the team
We're a team of Support professionals located across the globe in the Netherlands, Spain, and Russia, split into 1st line (mostly busy with quick, customer-facing tasks) and 2nd line (doing more lengthy techy things).
We're making our customers happy by ensuring they can solve issues themselves through self-service and providing them fast and effective solutions where needed.
Our main job now is building the Knowledge Base, developing self-service tools for ourselves and customers, as well as growing our people's expertise to tackle more complex tasks on the support level.
About the role
We are looking for an experienced Head of Support, who will grow Openprovider as a self-service platform by formulating, maintaining, developing, and evangelizing the strategic vision, uniting, and leading support department towards it. You will be responsible for top department’s performance, employee & customers satisfaction, and for the implementation of automation in Support.
- Full-time, permanent employment
- Fully Remote work from any location
- Company laptop (MacBook)
- International team and many online events to stay in touch with each other
- Daily and weekly team/company meetings